Shipping policy

Shipping Policy – PlaineCo

At PlaineCo, every order is prepared with care and intention. Please review our shipping details below.

All orders are processed within:

2–4 business days

(Excluding weekends and holidays)

Once your order has been processed, you will receive a confirmation email with tracking details.

Our raw hair is curated and prepared per order.

Estimated delivery: 10–14 business days

Estimated delivery: 5–10 business days

Shipping rates are calculated at checkout based on your location.

(Optional — you can add later:)

Once your order ships, you will receive a tracking number via email.

Please allow up to 48 hours for tracking updates to appear.

Please ensure your shipping address is correct at checkout.

PlaineCo is not responsible for:

Once your order has been shipped, PlaineCo is not responsible for carrier delays.

If your package is lost or significantly delayed, please contact the shipping carrier directly.

We will assist where possible

If your package is marked as delivered but not received:

PlaineCo is not responsible for stolen packages.

If you receive the wrong item or a damaged product, please contact us within:

48 hours of delivery

Include:

All Plaine Raw orders are made-to-order and may require additional processing time during high-demand periods.

For high-value orders, a signature may be required upon delivery.