Refund policy
At PlaineCo, we take pride in delivering premium quality products across all collections. Please review our policy carefully before placing your order.
PLAINE RAW (Hair) – All Sales Final
Due to the hygienic nature of raw hair products:
All hair products are inspected before shipment to ensure quality
All Plaine Raw purchases are final sale.
We do not accept:
- Returns
- Exchanges
- Refunds
This applies to:
- Bundles
- Closures / frontals
- Wigs
If you receive the wrong item or a verified defect, please contact us within 48 hours of delivery with photos so we can review and resolve the issue.
PLAINE COTURE – Returns & Exchanges
We accept returns and exchanges on unworn athleisure items within:
7 days of delivery
To be eligible:
Items must be:
- Unworn
- Unwashed
- In original condition
- With tags attached
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 5–7 business days for processing
Exchanges
We offer exchanges for:
- Size
- Color
(Subject to availability)
Non-Returnable Items
- Plaine Raw hair products
- Final sale items
- Worn or damaged items
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
How to Start a Return
Please contact us at:
[plaineraw@gmail.com]
Include:
- Order number
- Item(s)
- Reason for return
Important Notes
PlaineCo reserves the right to refuse any return that does not meet our policy requirements.
Order Cancellations
Orders cannot be canceled once processed.